Terms of Service

The Service provides rosters, GPS-assisted time tracking, checklists, site audits, team chat, timesheets and related tools, delivered as a web application branded for each Customer. We may improve or modify features over time; we won't materially reduce the core Service you're paying for during a billing period.

The Customer's administrators control their workspace: who is invited, their roles, and their data. You must keep login credentials secure and give us accurate information. Each person needs their own login; shared accounts undermine the time-tracking record and are not supported.

New workspaces start with a 14-day free trial. Paid plans are billed monthly in advance in Australian dollars via our payment provider, Stripe. Advertised prices are GST-inclusive. Each plan includes a maximum number of team members and sites; you can upgrade at any time, and upgrades take effect immediately with a pro-rated charge.

You can cancel any time from the billing page; cancellation takes effect at the end of the current billing period and no further charges are made. Except where required by law (including the Australian Consumer Law), amounts already paid are not refunded.

The Customer owns the data entered into its workspace — team details, rosters, time entries, photos, chat messages, audit reports and the rest (“Customer Data”). We access Customer Data only to operate, support and improve the Service, and as described in our Privacy Policy. You can export timesheet data at any time, and may request a full export of your Customer Data. If a workspace is closed, we retain its data for 60 days (so accidental cancellations are recoverable) and then delete it from live systems.

The Service records a worker's GPS position only at the moments they clock in, clock out, or an offline clock action is synced — it does not track workers continuously. Location capture requires the worker's device-level permission.

The Customer is responsible for complying with the workplace and surveillance laws that apply to it, including telling workers that clock-in location is recorded and obtaining any consents required in its state or territory.

Don't use the Service to break the law, infringe others' rights, send spam, upload malicious code, probe or disrupt the platform, or attempt to access another customer's data. We may suspend accounts that put the platform or other customers at risk, and will tell you why.

We aim for high availability but the Service is provided without an uptime guarantee. Planned maintenance is done outside typical Australian business hours where possible. Support is available at crew@yourcleaningcrew.app.

Nothing in these terms excludes rights that cannot be excluded under the Australian Consumer Law. To the extent permitted by law, our total liability for claims arising out of the Service in any 12-month period is limited to the amount the Customer paid us in that period, and neither party is liable for indirect or consequential loss. The Service supports — but does not replace — the Customer's own obligations around payroll, awards, and workplace safety.

You may stop using the Service and cancel at any time. We may terminate a workspace for material breach of these terms if the breach isn't remedied within 14 days of notice, or immediately for serious misuse. Section 4 (data retention and export) survives termination.

We may update these terms; material changes will be notified by email or in-app at least 14 days before they take effect. Continued use after that constitutes acceptance. These terms are governed by the laws of Queensland, Australia.